Our Services.

We understand the need for keeping your equipment functional and reducing the risk of unforeseen breakdowns.  From initial site survey, installation, and commissioning to a full after care service, we are there to help.

The Installation Process

Site Survey

Prior to purchasing your Rational, New or Used, we can carry out a full site survey to advise on position, fuel type, size of service, ventilation requirements and access for delivery.

Installation

Once your supplies are in place we can proceed with your installation, ensuring your Rational is installed correctly as per manufacturer’s instructions. Incorrectly installed appliances can affect the performance of the appliance and invalidate your warranty.

Commissioning

If your oven has already been installed and requires commissioning, then call us in. We will ensure your Rational has been installed correctly and is setup for optimum performance.

Training

Once up and running we can instruct on the basic operation of your oven, advise on the correct cleaning products, and arrange a demonstration with a Rational Chef if required.

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Service

Whether you require a one-off service, Bespoke Service Package or would like to take up a Rational Approved Service Package we can accommodate.

Bespoke Service Package.

No matter what the age of your oven, new or old we can tailor a service package to suit the customer’s needs.

Rational Approved Service Package.

Rational offer a choice of three service packages on new ovens ranging from a Basic annual inspection to the all-inclusive Premium Package. Ovens are installed and commissioned by us; we then take over the maintenance of the oven over a five-year period for a fixed monthly fee.

Connected Cooking

Rational customers now have access to Connected Cooking, the latest state-of-the-art networking application for Rational SCC and VCC appliances. If you have an active internet connection in your kitchen, then connect one or more appliances to your network and register online for free.

One of the many benefits of Connected Cooking is the ability to connect your Service Partner remotely to your appliance. Connected Cooking allows us to monitor the condition of your appliance from our own offices and advise you of any relevant issues before they escalate. We can:

Quickly check up on processes remotely

Call up error messages

Send Automatic Software Updates

Capture HACCP data

All Rational units manufactured since March 2017 come equipped with Ethernet interfaces as standard and are ready for connection. SCC_WE units manufactured before then will require a retrofit. A quick and simple process.

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Emergency Repair

Oven down! In need of an Emergency Callout or looking for a one-off, contract free service. We can help.

With a comprehensive van stock our Engineers focus on getting you up and running in as short a time as possible, arranging a return visit if required. All spares fitted carry 12 months’ parts and labour warranty.

  • 24-hour response time for all service calls
  • First time fix whenever possible
  • Comprehensive range of spares carried
  • 12 months’ parts and labour warranty on all spares fitted

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Chemicals and Accessories

By choosing Rational you have purchased a leading brand in the UK Commercial Catering industry. A brand known for its quality and reliability. This quality and reliability is carried over to Rational’s range of cleaning products and accessories.

Rational Cleaning Tablets

There are various different types of tablet currently in use depending on what oven you have.

Red Detergent Tablets

Detergent Tablets for use with all Rational ovens that require cleaner tablets. Tablets are placed in cleaner basket, left hand side of oven cavity.

Blue Rinse Aide Tablets

Rational Rinse Aide Tablets for use in SCC ovens without Care Control. Tablets are placed with the

Red Detergent tablets in cleaner basket, left hand side of oven cavity.

Blue Care Control Tablets

Care Control Tablets for use with all ovens with Care Control system. Tablets are placed in Blue Care Drawer located on front of oven.

Not sure which cleaning tablet to use, contact us and we will be happy to advise.

Rational Accessories

Only by using original Rational accessories can your Self Cooking or Vario Cooking Centre be used to its full advantage. From installation products through to special cooking applications Rational are there to help.

* Grilling and Pizza Trays * Combifry * Roasting and Baking Pans * Multibaker * Roasting and Baking Trays * Granite – Enamelled Containers * Muffin and Timbal Mould. *

Contact Details

For any queries concerning Servicing or Installation matters, get in touch and talk with one of our Technical team. You can be assured you are in safe hands with our fully trained staff.

Telephone: 01443 225 325

Email: enquiries@cater-equip.co.uk

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