Rational SCC

Rational Services

From initial site survey and installation to full after care service, we are there to help.

Installation and repair service.

24 hour response time to all service calls

Rational after care package

Connect us to your oven via Connected Cooking and we can condition monitor your appliance from our offices

Rational Service Partner.

From initial site survey, installation, and commissioning to a full after care service, we are there to help.

Take advantage of the benefits we offer’

Correct installation and Maintenance is vital for the reliability and correct operation of what is possibly the most important piece of equipment in your kitchen. We understand the need for keeping your equipment functional and reducing the risk of unforeseen breakdowns.

Benefits At a Glance:

Site Survey and Installation

Reactive Maintenance

Rational Service Packages

Installation Process

Site Survey

Prior to purchasing your Rational, New or Used, we can carry out a full site survey to advise on position, fuel type, size of service, ventilation requirements and access for delivery.

Installation

Once your supplies are in place we can proceed with your installation, ensuring your Rational is installed correctly as per manufacturer’s instructions.  Incorrectly installed appliances can affect the performance of the appliance and invalidate your warranty.

Commissioning

If your oven has already been installed and requires commissioning, then call us in.  We will ensure your Rational has been installed correctly and is setup for optimum performance.

Training

Once up and running we can instruct on the basic operation of your oven, advise on the correct cleaning products and arrange a demonstration with a Rational Chef if required.

Reactive Breakdown Calls.

Even the best products will occasionally breakdown.  It is our responsibility to offer a quick response to all Breakdown Calls, minimizing the downtime of your equipment.

24-hour response time for all service calls

First time fix whenever possible.

Comprehensive range of spares carried.

12 months’ parts and labour warranty on all spares fitted.

Rational Service Package

Rational Service Contract

Regular Servicing and Maintenance is vital for the reliability and correct operation of your appliance.   We understand the need for keeping your equipment in top condition reducing the risk of unforeseen breakdowns.  With this in mind we offer a variety of Service Packages.

Bespoke Service Package.

No matter what the age of your oven, new or old we can tailor a service package to suit the customer’s needs.

Rational Approved Service Package.

Rational offer a choice of three service packages on new ovens ranging from a Basic annual inspection to the all-inclusive Premium Package.  Ovens are installed and commissioned by ourselves, we then take over the maintenance of the oven over a five-year period for a fixed monthly fee.

Connected Cooking

Rational customers now have access to Connected Cooking, the latest state-of-the-art networking application for Rational SCC and VCC appliances. If you have an active internet connection in your kitchen, then connect one or more appliances to your network and register online for free.

One of the many benefits of Connected Cooking is the ability to connect your Service Partner remotely to your appliance.  Connected Cooking allows us to monitor the condition of your appliance from our own offices and advise you of any relevant issues before they escalate.  We can:

Quickly check up on processes remotely

Call up error messages

Send Automatic Software Updates

Capture HACCP data

All Rational units manufactured since March 2017 come equipped with Ethernet interfaces as standard and are ready for connection.  SCC_WE units manufactured before then will require a retrofit.  A quick and simple process.

For any queries concerning Servicing or Installation matters, get in touch and talk with one of our Technical team.  You can be assured you are in safe hands with our fully trained staff.

Telephone: 01443 225 325

Email: enquiries@cater-equip.co.uk